Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at contact@melsol.shop.

Once your return is approved, we'll send you a return shipping label and instructions on how and where to send your package.

Return Shipping Address (For Approved Returns Only)

MelSol Returns

308 Warren Street, Apt 4

Boston, MA 02119

United States

Important: This is a return processing address only, not a retail location. MelSol is an online-only store with no physical storefront. Please do not visit this address. All returns must be pre-approved by contacting us first. Items sent back without prior authorization will not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

Questions?

If you have any questions about returns, please contact us at contact@melsol.shop.